Frequently Asked Questions
How can I track my order on Kepler Mall?
Once your order is shipped, you’ll receive an automatic email with your tracking number and tracking link. You can also track your order anytime using the Track Order page on https://KeplerMall.com.
What payment methods does Kepler Mall accept?
Kepler Mall accepts Visa, MasterCard, American Express, PayPal, and other secure online payment options. All payments are processed through PCI-compliant, encrypted gateways to ensure complete security.
What is Kepler Mall’s return and refund policy?
We offer a hassle-free return policy within a specified period after delivery. Items must be unused and in original condition. To start a return, please contact our customer support team. Full details are available on our Returns & Refunds Policy page.
How can I contact Kepler Mall customer support?
You can reach our customer support team via email or live chat. We typically respond within 24 business hours. Visit our Contact Us page for assistance.
Can I cancel or change my order after placing it?
Orders can be modified or cancelled within a limited time after purchase. Once processing or shipping begins, changes may not be possible. Contact us immediately for assistance.
Where does Kepler Mall ship from?
Our products are shipped from trusted US-based and international fulfillment partners, allowing us to offer a wide selection of quality products at competitive prices.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or refund promptly.
Why did I receive multiple packages for one order?
Some items may ship separately if they come from different fulfilment centres. If this happens, you’ll receive multiple tracking numbers.